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Q : Why buy from us?
A : Professional customer service.
High quality products.
All prices are according to quality.
Actual copy and correct information about all of our products.
Professional packing and handling.
Proven shipping methods.
All packages are insured.
We offer discount opportunities (Value deals, and Clearance).
All items are inspected before shipment.
1. Q: How to purchase?
A: In website's product picture have order number, if you interesting in that goods picture,you may stick order number and send me by MSN/email.Also here you can make the payment online on our website,and later we will check your payment in time a nd ship your order out in the first time too.
2. Q: Do the items come with the attachments? Such as guarantee card, tag, serial number, dust bag and so on?
A: all the products which we provide are all with a gift box. For some products we will provide the paper, tag. For all the products which we provide you are all with the same marked such as the original one. For the details of your products, our salesman will tell you when you make your order.
3. Q: How long I could receive my order?
A: When we confirm your payment through our account, we will send the goods to you in 24hours. After we send the goods out, we will send a tracking number to you to check your order's state on the way. Usually, the tracking number can be checked in EMS company website: www.ems.com.cn within 1-2 days when the tracking number set up on the internet, you will receive the package in 5 days. That means, you could receive the goods in 5-7 days after you transfer the payment.
4. Q: How do I know if my order went through or has been declined?
A: If your order has been declined an e-mail will be sent from us notifying you that your order did not go through.
5. Q: I'm looking for an item that's not on your website. Can I specially order it through OemTrust.com?
A: Yes, we will try our best to help you! Please contact us freely at service, we will reply you at once get your mail.
6. Q: Do you sell wholesale?
A: Yes, we do sell wholesale!
7. Q: Lets say I am buying from you, and I find another guy selling the same thing you have in all details for less?
A: Please let us know. We will try to match or come close to the price if possible. Please keep in mind that others may offer goods, but cannot provide consistently, or it may be a load that has been picked over.
In any case, please let us know.
8. Q: Can I pay with my credit card?
A: Yes, we currently accept Visa and Paypal .you can use the credit card to pay for the shoes ,payments will show www.shoes-hat.com. If you want to paid with master card, etc please register with pay pal
9. Q: What if I don't receive my order within the promised time period?
A: PLEASE EMAIL US! We are not here to steal anyone's money. Items are usually sent out the next day and don't usually take the full amount of time we promise. Also keep in mind that mail might take a few extra time around any major holidays. If you haven't received your item within 7-15 business days please make sure you e-mail our customer support team so we can straighten out the issue immediately.
10. Q: Can I order a pair of shoes as samples?
A: Yes, we accept samples orders.Ordering procedures are the same as mentioned above.Please note the additional shipping charges for order less than 8 pairs. Besides the unit price, we have to charge $20 more each pairs for shipping fee.
11. Q: What shipping method do you use?
A: EMS express shipping.
12. Q: Can i ship by UPS,DHL or TNT?
A:Yes,if you went ship by TNT,UPS.DHL, please contact us.The premise is the goods you ordered should be over 21kgs. But TNT,UPS,DHL are expensive,we are sorry that you should pay an extra shipping cost.
13. Q: Do I send the payment in first or pay with COD?
A: We do not accept COD's your order will not be processed until we receive your payment.
14. Q: Do you have half sizes or could you put in a custom order for larger/smaller sizes?
A: Please select the available size, then enter the size you need in the notes section of the checkout process.
15. Q: Will I receive the product in the photo?
A: Yes, although the product may vary slightly from the photo.
16. Q:Do your shoes run small?
A: No. Please select the regular size you normally wear. Our suppliers are trained to inspect all shoes for size and quality prior to shipment.
A: Yes, were not here to rip anyone off, we maintain professional business practices and prompt customer service at all times to ensure our customers receive a smooth shopping experience.
18. Q: How do you combat against fraud?
A: At www.shoes-hat.com, we implement the highest level in fraud deterrent system. We verify that the billing address you enter during the checkout process matches what is on file with your credit company. We also verify the last 3 digits on the back of the card for extra security.
19. Q. I made a mistake on my order, how do I change it?
20. Q: How do I return an item?
A: Please contact us to request a return form. Customer is responsible for shipping charges back to our facilities in an event of a return or an exchange.
A: Once order is paid we send your order to the warehouse to get process. If your items are not in stock, warehouse will notify us and we will send you an email to replace or refund your order.? It is very difficult to know exactly what shoes is stock because of shoes inventory change every hour.? In the store once you buy a product the inventory count change by it self once you take something off the shelf. But website it is hard to change stock or not stock every few hours.
23. Q: Are These Goods Authentic?
A:They are NOT the actual authentic goods of the respected manufacturer's. Even though all of our goods have the proper labeling in all the correct places, lining, locks and keys (where applicable) and high quality
hardware for an enhanced authentic look that closely resembles the original. They are simply intended to be used for entertainment or educational and novelty purposes only.
24. Q: What Are our Replica Goods?
A: Replica Goods are products that are modeled as the Original. There are many Grades of replica, depending on
the material and workmanship.
All of our SUPER quality replica goods are the absolute best quality replicas available on the market.
25. Q: Do you ship internationally?
A: Yes. We ship internationally through EMS. Charges for customs clearance are not included. ALL charges, duties, and taxes will be billed to the customer.
We will provide you with a tracking number and carrier we used. We are not liable for any lost, stolen or confiscated merchandise by customs and there is no
refund on shipping or merchandise.
26. Q: Should I check my package before signing for it?
A: Yes! Please make sure to check all packages before signing to make sure that the package you received is not damaged or appears to have been opened.
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